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Take A Survey About Our Website and Receive 25% OFF!

Thanks for taking the time to fill out a quick survey about our website!

Your user experience is crucial to us and we will use your feedback to make our website and products better!

*1. Where exactly did you first hear about us?

*2. Who are you shopping for?

*3a. Is our pricing clear?

3b. If pricing was unclear, can you specify the problem with pricing?

*4. Were you looking for anything today that you could not find?

*5. What was the main concern or fear you had before purchasing?

*6. What’s most important to you when shopping for products like ours?

*7. What is a feature you wish our website had?

*8. Which of our competitors did you consider before choosing us?

*9. What was one thing that almost stopped you from buying today?

*10. How can we help you complete your purchase?

*11. What could we have done better?

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        E-mail: info@topgradeny.com
15% OFF ALL PPE PRODUCTS! AUTOMATICALLY APPLIED AT CHECKOUT!
15% OFF ALL PPE PRODUCTS! AUTOMATICALLY APPLIED

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Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at topgradesocial@gmail.com. We ask that you take a picture of the product you are returning. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at topgradesocial@gmail.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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