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*1. Where exactly did you first hear about us?

*2. Who are you shopping for?

*3a. Is our pricing clear?

3b. If pricing was unclear, can you specify the problem with pricing?

*4. Were you looking for anything today that you could not find?

*5. What was the main concern or fear you had before purchasing?

*6. What’s most important to you when shopping for products like ours?

*7. What is a feature you wish our website had?

*8. Which of our competitors did you consider before choosing us?

*9. What was one thing that almost stopped you from buying today?

*10. How can we help you complete your purchase?

*11. What could we have done better?

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